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Return Policy If you need to cancel or modify your order after you submit it, contact us right away via email and we'll see what we can do. Most orders are processed and sent to the warehouse the same day. If we cannot cancel or modify your order before it ships, it is easy to return our products. Please save your packing slip as you may need it to return an item.

Our prices may fluctuate depending on vendor pricing, shipping specials, and sales volume. We cannot accept returns or issue credits due to price changes or special sales events.

Satisfaction Guaranteed
You may return any item (see Return Exceptions below) within 14 days of receipt for a refund, minus any shipping costs and restocking fees. A 25% restocking fee will apply.
Products must be in their original packaging, in resalable condition and include a RA (Return Authorization) number on the outer box. Please include your packing slip, invoice, or a note indicating the order number and why you are returning the item(s). NOTE: Restocking fee will be waived on returns for items if a new order is placed during the RA process.

As long as your product meets the above conditions and you send the original packing slip, we can refund your product amount.

Shipping charges are non refundable

Undeliverable Packages: All packages returned to our warehouse undeliverable or refused are subject to a 25% restocking fee and shipping charges will not be refunded. If an order is re-shipped, the customer is responsible for any additional freight charges.

Instructions for returning an item
Request a RA number (Return Authorization)
To receive a RA number, go to our contact link and request a RA from our Returns Department, including the reason for your return. A RA number must be included with your return or your return will not be accepted. RAs are issued Monday-Friday so please allow up to 48 business hours for a response to your request. NOTE: RA numbers expire 10 days after being issued by our Returns department. Our warehouse cannot accept packages with an expired RA number. Your return must be postmarked within 10 days after a RA number is issued to you by email.
Package your return
Wrap the package securely. Use the original packaging material and outer box. If you don't use the original packaging material, you must ensure the product is packaged securely to prevent damage; otherwise our warehouse cannot accept the return. Include the packing slip that came with your order.
Ship your package
The RA email will give you the return address of the appropriate warehouse to which your shipment should be sent. For your protection, we recommend you send your returns with an insured, track-able carrier, like UPS. We are not responsible for items that we receive damaged so you must insure the package.
Return & credit times
Once we receive your return, we will process it and credit the card used for purchase within 7 days after receipt of your package. Please allow two billing cycles for the credit to appear on your credit card statement.

Returns Exceptions
Clearance Items
Absolutely no returns on clearance items. All sales are final on these blowout items.

Special Order Items
No returns on special order items. Special order items are items that are made specially for the customer.

Miscellaneous Accessories
We cannot accept returns on contact lenses, wigs, hosiery, make-up, prosthetics or items that go in the mouth like fangs for any reason due to health regulations.

Costumes (Including Pet Costumes)
You may return any costume within 14 days of delivery for a refund as long as the item is in original packing and unworn. Health regulations prevent us from accepting returns on worn merchandise for the safety of you, the customer. If item appears worn or abused, we reserve the right to refuse credit or to adjust the refund amount appropriately. Restocking fees above apply. Absolutely no pet costumes with hair will be accepted!

Natural Disasters & Extreme Weather Conditions is not liable for late shipments or extra freight costs as the result of events beyond their control, including, but not limited to, natural disasters and extreme weather conditions. This policy coincides with the UPS/USPS policies stated on their websites. If a shipment is delayed due to these conditions, we can't refund the freight. It is the customer’s responsibility to contact us if they live in a temporary “no ship zone” due to a natural disaster or an area with extreme weather conditions.
Last Updated: 12 May 2008 19:11:13 PDT home  |  about  |  terms  |  contact
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